Server Status

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Frequently Asked Questions

 

Query System

Our main point of contact is support@3dpixel.net. Queries are entered into our system and a confirmation email is sent. Reply notifications are then sent to you via email.

If you are asking for technical support please be as specific as possible, any error messages will help us to answer your question faster.

Please remember: the email address you use will be used to reply to you. If you are having email issues due to an expired domain or account do not use an email that you cannot access or you will simply not receive our reply.

Live Chat System

If your query is better answered over live text chat, then please click here. If you have an IRC client please login directly here. Your visit to live chat is constrained as follows:

  • Live Chat from 3DPixel.net is more informal than the email support system. If you don't wish to speak to us informally then do not use live chat. Please email support@3dpixel.net.
  • Live Chat from 3DPixel.net is not strictly manned all day. It is an informal method of support on an ad-hoc basis. If no reply is given we are not ignoring you, simply we are not present or unfortunately unable to deal with your request at that particular time.
  • Live Chat from 3DPixel.net may also contain members of our forum community, or other customers/guests who may also answer any questions. Thus, we will maintain that any information given in live chat does not represent official 3DPixel.net policies or support procedures, nor is representative of 3DPixel.net as a company in any way shape or form.